Frequently Asked Questions

Q: What materials are used for your wall art and textiles? A: We pride ourselves on offering premium quality decor. Our canvases are printed using archival-quality, fade-resistant inks to ensure your artwork remains vibrant for years. Our textiles, such as throw pillows and blankets, are crafted from soft, durable fabrics designed for both comfort and longevity.

Q: Will the colors of the product match exactly what I see on my screen? A: We do our absolute best to represent the colors of our rustic and botanical designs accurately. However, because every computer monitor and mobile screen displays colors a bit differently, there may be slight variations between what you see on your device and the physical product.

Q: Do your canvas prints come framed? A: Please check the specific product description for details. We offer both gallery-wrapped canvases (which are ready to hang without a frame) and framed options for a more polished, vintage look.

Shipping & Delivery

Q: How long will it take to receive my order? A: We know you're excited to decorate your sanctuary! Delivery times depend on your location and the shipping method chosen at checkout. Generally, it takes a few business days to process and print your custom order, followed by standard transit times (typically 5-10 business days for domestic orders). You will receive an estimated delivery date at checkout.

Q: Do you ship internationally? A: Yes, we bring a touch of nature to homes worldwide! We ship to virtually any address globally. Please note that international shipments may be subject to local customs duties and taxes, which are the responsibility of the customer.

Q: How can I track my order? A: Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.

Returns & Exchanges

Q: What is your return policy? A: We offer a 30-Day Happiness Guarantee. If you are not completely satisfied with your new decor, you may return most new, unopened items within 30 days of delivery for a full refund.

Q: What if my item arrives damaged or incorrect? A: We pack our items with great care, but if your order arrives damaged or if you receive the wrong item, please contact us immediately. We will gladly cover the return shipping costs and send you a replacement or issue a full refund to make it right.

Q: How do I start a return? A: Simply log in to your account, go to the "Complete Orders" link under the My Account menu, and click the "Return Item(s)" button. We will notify you via email with instructions on how to send the item back to us.

Orders & Payment

Q: Can I change or cancel my order after placing it? A: Because we begin processing orders quickly to get your decor to you as soon as possible, we have a very small window to make changes. If you need to cancel or modify your order, please contact us within 12 hours of placing it. Once an order has entered production or shipped, it cannot be changed.

Q: Is my payment information secure? A: Absolutely. Our store uses industry-standard encryption to protect your personal and payment details. We never store your credit card information on our servers.